Products: Frequently Asked Questions
~ Click each link to take you to the answer ~
About our guidebooks, resources and programs
What shipment options do I have?
When will I receive my product?
What forms of payment do you accept?
Is my personal information secure?
I prefer not to order over the internet. Can I call you?
Does the product packaging indicate what’s inside?
Is there a hard copy of MRSA Secrets Revealed available?
Is there an electronic eBook version of MRSA Secrets Revealed available?
I have Staph, not MRSA. Will this information help me?
Is all Staph and MRSA information the same?
Who’s “really” behind Staph Infection Resources?
All of our programs ship via the United States Postal Service (USPS). They will deliver to your mailbox, P.O. Box or Military address.
Standard USPS shipping is included in the MRSA Secrets Revealed Program. Expedited USPS Priority mail is available for an additional fee.
International orders ship via USPS First Class mail.
Orders ship Monday through Friday, typically within 24 to 48 hours of placing your order. Orders ship from Utah. For standard USPS shipping in the USA, after your order ships, expect your product to arrive within 3-9 days. Alaska and Hawaii may take a few days longer.
For USPS Priority Mail (USA), after your order ships, expect your product to arrive within 2-3 days (this is not guaranteed by post office).
We accept Visa, MasterCard and Discover credit cards and we also accept Paypal. Once you decide on which product you’d like, the payment options will be visible.
Yes. We take security seriously. Our shoppingcart uses the latest 128-bit SSL encryption technology to ensure that all of your personal details are kept that way. We are also a verified Authorize.Net merchant, the number one online processor of ecommerce transactions. Our authorize.net seal is located in the footer of this website.
Yes, you can certainly give us a call. Beverly, in customer support, is available to help with your order Monday through Friday, 8am to 5pm. You’ll find our phone number on our contact page here.
No. We understand that Staph and MRSA can be a private matter. Therefore, all shipped products are in plain packaging and do not indicate the contents of the package whatsoever.
Yes. We have published printed guidebooks that you can now enjoy in the comfort and privacy of your own home. Once on the product page, you will be given the option to choose between the printed or ebook version.
Yes, we have an electronic version that you can download and read from your iPad or computer. Once on the product page, you will be given the option to choose between the ebook or printed version.
I have Staph, not MRSA. Will this information help me?
There are about 20 different types of Staph bacteria, and one type is the more virulent: "MRSA". When using antibiotics, more targeted antibiotic approaches must be used for MRSA bacteria as compared to the other types of Staph. When using natural remedies, the type of Staph isn’t as critical. As such, our programs and resources are effective for any type of Staph or MRSA infection.
No. Not all information is the same. While there are different approaches to naturally heal Staph and MRSA, they often rely on only one or two remedies. These narrow-focused approaches are not as effective for the majority of people and are just a single piece of our comprehensive approach to dealing with MRSA and Staph. If you are looking for a complete solution to Staph and MRSA, please be sure to not rely on a small piece of the puzzle.
Included with our books and programs are ongoing support, interviews with natural health experts on MRSA, holistic doctor resources, how-to videos, and quality medicinal product resources. I know of no other professional program like ours that offers the same level of support, resources and information to help you permanently stop Staph and MRSA.
In today’s online world, it can be very difficult to tell who’s “behind” a website. Many information marketers create a book and then front a “persona” in order to sell it, basically pretending to be someone they are not.
That is not the case here. We are real people and we have created this website and it’s resources to help people in need. I spent many years as a Microbiologist and I did struggle with resistant Staph for 4 years. Les is a chemist who also spent many years in the pharmaceutical industry learning about prescription drugs and the FDA. We also have customer support staff to answer calls and help with customer support emails. You can find out more about us on our LinkedIn and Facebook profiles (go to our about page for more info).
It’s tough to know who you are really dealing with online. And it’s important to us that you get accurate, credible and non-dramatized information. The success stories you’ll find on our site are real and are from actual customers, many times unsolicited. You will also find our address and company phone number on our contact us page, and we are members of the Better Business Bureau (the seal is located in the footer below).
